Terms & Conditions

Your use & viewing of this website signifies you agree with the below.

 

Terms & Conditions of Use

The use of this website is subject to the Terms of Use as detailed below in conjunction with our standard Terms and Conditions for the supply of Goods and Services which together constitute the full agreement between you the client and ourselves. By using this website you acknowledge that you have read, accepted and agree to be bound by both of these sets of Terms and Conditions.

If you intend to transact through this website (i.e purchase Goods and/or Services) then you warrant that you are at least 18 years of age, that you have the power to enter into this agreement and you acknowledge that this agreement creates binding and valid legal obligations upon you.

If you do not agree with or do not wish to accept the Terms and Conditions relating to this website, then please do not use this website. You are also advised that failure to accept our Terms and Conditions may result in your inability to access certain sections of this website.

 

Privacy Policy

We are committed to protecting your Privacy in accordance with National Privacy Principles. We also recognise that when you choose to provide us information about yourself that you trust us to act responsibly and in your best interests therefore we have the following policies in place to protect your personal information.

Storing Your Information

We will take all reasonable steps to ensure that your information held by us is accurate up-to date, complete, applicable, is not misleading and will only be used for the purposes stated in this Privacy Policy. We will maintain security safeguards to protect your information and will take all reasonable steps to ensure that your information is not disclosed to any unauthorised person or entity.

Securing Your Information

When making a transaction through this website your information will pass through a secure server using SSL (secure sockets layer) encryption technology. The encryption process ensures that your information can not be read by or altered by outside influences.

Information We Collect

When you request Goods or Services we may collect personal information supplied by you when you complete an online form in order to facilitate the purchase of Goods and/or Services. Such information will enable us to process your transactions efficiently, analyse our website services and enable us to provide a higher level of customer service (which may include informative or promotional activities).

We may also collect the following information/tracking data for statistical purposes and to help us understand how to make our website more available and user friendly for you and to measure the success of any advertising activities we may under take:

• Your IP address.
• The date and time of your visits to our website.
• Your clicks and activity on this site.
• The referring site if any through which you clicked through to this site. (e) Technical information on your browser, device and operating systems.

Information We Release

We will only release information about you as authorised by yourself, required by law or where required in order for us to provide Goods or Services to yourself e.g to third party suppliers, or delivery companies or warehousing agents. Where supplied to such third parties the information provided will only be sufficient for the third party to perform their services and may not be used by them for any other purpose.

We will not release your information for any purpose which you could reasonably expect us not to release the information.

Except as detailed above we do not share, give, sell, rent, or lease information to third parties and your personal information will only be disclosed to those employees within our organisation who have a need to know in order to ensure you are provided with information about our products and Services or to request Goods and Services through this website.

Under the Privacy Act legislation you can ask to see any information we may hold about you and you also have the right to have any inaccuracies in the same corrected by us. We will comply with any such requests to the extent required by the Privacy Act legislation within fourteen (14) days of the receipt of your request.

Cookies (if applicable) 

Our website uses a technology called cookies (a small element of data that our website may send to your computer) that may be used to provide you with specific information for the purpose of us tracking site usage and traffic. These cookies do not read your hard drive or collect personal information but may be stored on your hard drive to enable our website to recognise you when you return to the same.

 

Mailing Lists

If at any time you are on a mailing list of ours then you may request to be removed from the same and we will comply with your request. If there is no unsubscribe link or button provided then please contact us with your request using the “Contact Us” section of this website.

 

Returns, Damaged or Defective Goods

Our policy in relation to Returns, Damaged or Defective Goods shall be as specified in our standard Terms and Conditions for the supply of Goods and Services. We shall not accept returns for change of mind or if you make a wrong decision unless due to our negligence or incorrect information supplied by ourselves. 

Exchange Policy: we require you to send a photograph to 3 Rowley Close. Glass House Mountains or email to info@grassesoflife.com.au for us to assess the damage. Please include a photograph of the packaging if suspected damage prior to opening. We request all returns for incorrectly shipped items MUST BE RECEIVED by our warehouse prior to replacement goods being sent. 

 

Copyright and Trademarks

The contents of this website are at all times the copyright or trademark property of either ourselves, our suppliers or linked third parties and you may not distribute, reproduce, display, publish any trademark or other content of this website for any purpose whatsoever without the prior written approval of us, our suppliers or linked third parties (each as applicable). Furthermore you agree to indemnify us against any claims, costs, damages or losses incurred by us should you fail to comply with clause.

 

Advertisers and Linked Sites

The display on our website of any advertiser or the provision of a link to third party websites does not constitute our endorsement of either the advertiser or third party provider or any of their website content or business practices. As we do not have any control of the content of any third party websites, access to such websites is at your sole risk and we recommend that you thoroughly review the terms and conditions of use and the Privacy policies of any third party website immediately you access such a site.

We shall accept no liability in regards to any dealings, promotions or activities between yourself and advertisers or third party providers.

 

Wholesale Trade & Credit 

To the fullest extent legally possible, all dealings between Grasses of Life (the Supplier) and any Customer relating to the supply of any Goods are subject to the following Terms and Conditions of Trade and Credit (“these Terms”) unless otherwise agreed in writing:

1) ORDERS:
(a) Each order placed shall be prepaid before delivery or within the terms of the invoice date.
(b) Receipt by the Supplier of any Customer order will be deemed to be acceptance by the Customer of these terms of trade, despite anything to the contrary in the Customer's order.
(c) The prices for Goods are those shown on the invoice at the time of the order, less any discounts negotiated and agreed in writing by the Supplier. The Customer must also pay any freight charges unless the minimum order of $500 ex GST has been reached, taxes, duties or fees which may be applicable, including GST.
(d) Where prices are specified on a Supplier price list, such prices are subject to variation without notice and the price charged to the Customer will be that advised on the invoice. Increases in price will be notified to the customer via Grasses of Life Google Drive Catalogue (which can be viewed any time).
(e) Out of stock items on an order may be back-ordered by the Supplier and supplied when available unless requested otherwise. Additional freight charges, if applicable, will generally apply unless the out of stock item was available but not in stock at the time of the order.
(f) Goods are not sold on a sale or return basis.

2) DELIVERY:
(a) The Supplier will deliver or arrange delivery of the Goods, to the delivery address specified on the Customer’s wholesale account application form, unless otherwise specified in the Customer's order.
(b) The Supplier will use its best endeavours to fulfill orders which have been placed with the Supplier, but will not be liable for any failure to deliver or delay in delivery.
(c) The Supplier will pay the costs of delivery only under the conditions outlined in its general Terms of Trading and as revised from time to time (refer Product Catalogue).
(d) Authority to Leave Goods. Where the Customer requests that the goods be left without a delivery acceptance signature being provided for the courier, the Customer assumes full responsibility for the welfare of the goods and accepts that they have been properly delivered on presentation of written delivery confirmation from the courier.
(e) The Customer must inspect the Goods provided by the Supplier immediately upon delivery and must, within 3 business days after the date of delivery, give written notice to the Supplier with full particulars of any claim. If the Customer fails to give notice to the Supplier in accordance with this clause then the Goods are deemed to be accepted “as is” by the customer.

3) CREDITS and RETURNS:
(a) Any invoicing price variances must be reported by the Customer to the Supplier within 14 calendar days of the date of the invoice. Details, including invoice number, should be provided in writing.
(b) The Customer may cancel the order at any time until the order is dispatched after which time the returns process must be followed.

4) RETURNS
(a) The Customer shall not return products without the Supplier’s prior written approval. If approval is given, products received must be in new and unused condition with undamaged packaging and be returned immediately upon return approval being granted.
(b) Short, incorrect or damaged deliveries must be reported within 3 business days from delivery of order to the Supplier’s sales representative or Customer Services staff. When reporting this, please quote packing slip or invoice number and advise condition of packaging on arrival.
(c) Any Goods which show obvious manufacturing defects must be notified in writing to the Supplier within 5 business days from receipt of the Goods.
(d) The Customer will provide appropriate Supplier authorised documentation to accompany all returned Goods.

5) PAYMENTS
(a) Unless otherwise agreed, payment is due from the Customer prior to dispatch of Goods.
(b) Payments may be made by Visa, Master Card, or direct bank transfer without deduction unless otherwise agreed. American Express Cards will attract additional transactional costs. 
(c) The Supplier may also require the Customer to pay any costs incurred by the Supplier in recovering any amounts owed to the Supplier including any amount in dispute that is subsequently required to be paid by the Customer or due to a Customer breach under these Terms.
(d) If the Supplier extends credit terms to the Customer, those credit terms may be cancelled at any time at the Supplier's sole discretion in respect of any further supply of Goods.

6) PROPERTY:
Even if the Supplier grants a credit facility and/or time to pay, the Supplier supplies the Goods on the following conditions:
(a) Title in the goods shall not pass to the Customer until the Customer has paid in full all monies owed to the Supplier. The Supplier reserves the right to take possession and dispose of any of its Goods as it sees fit at any time until full payment is made.
(b) The Customer grants permission to the Supplier to enter the Customer’s property during normal trading hours to recover the Goods where the Customer has failed to pay any invoice 90 days after the invoice date.

7) LIMITATION OF LIABILITY:
The Customer agrees to the extent permitted by law:
(a) The liability of the Supplier for the provision of any Goods under these Terms is limited to the replacement of the Goods.
(b) The Supplier shall not be liable for any contingent, consequential, direct, indirect, special or punitive damages whether due to breach of contract, tort (including negligence) or otherwise and the Customer acknowledges this limit of liability and agrees to limit any claim accordingly.
(c) No other term, condition, agreement, warranty, representation and/or understanding whether express or implied, in any way extending to, otherwise relating to or binding upon the Supplier, other than these Terms is made or given by or on behalf of the Supplier.

8) EXCLUSION:
(a) The Customer shall rely on its own knowledge and expertise in selecting products for any purpose, and any advice or assistance given on behalf of the Supplier shall be accepted at the Customer’s risk and shall not be deemed to have been given as expert advice nor to have been relied upon.
(b) Goods are sold subject to each and every manufacturer’s trading terms and conditions and are protected by each and every manufacturer’s warranty.

9) OTHER TERMS AND CONDITIONS:
No terms and conditions sought to be imposed by the Customer upon the Supplier shall apply.

10) CUSTOMER RESTRUCTURE:
The Customer shall notify the Supplier in writing of any change in its structure and/or management including any change in director, shareholder and/or management and/or any change in partnership or trusteeship within seven days of the date of any such change.

11) JURISDICTION:
The Customer agrees that all contracts made with the Supplier shall be deemed to be made in Queensland and the parties further agree that the contract is to be governed by the laws of Queensland.

12) DEFAULTS:
Upon any default or breach of these Terms by the Customer, the Supplier may retain all monies paid, cease further deliveries, review discounting arrangements and take immediate possession of products not paid for without prejudice to any other rights the Supplier may have and without the Supplier being liable in any way to any person.
In the event that an Event of Default occurs, all amounts owing by the Customer to the Supplier will immediately become due and payable, notwithstanding the due date has not arisen.

13) SEVERABILITY:
Any part of these Terms being a whole or part of a clause shall be capable of severance without affecting any other part of these Terms.

14) GOODS AND SERVICES TAX (GST):
Except where any invoice of the Supplier states that any charges include an amount for GST, all charges by the Supplier will be increased by the amount of any GST that is payable on the supply of the Goods.

15) DEFINED TERMS

• Customer – means the entity or its representative acquiring the Goods under these Terms.
• Event of Default – A breach of these Terms by the Customer
• Goods – means any goods or products of the Supplier supplied under these Terms.
• GST – means any tax including any additional tax imposed on the supply of or payment for goods and services imposed or assessed under any GST law.
• Supplier – Oils of India Pty Ltd t/a Grasses of Life.
• Written – means letter, email or facsimile.

Changes to Terms and Conditions

We reserve the right to change any of the Terms and Conditions displayed on this website (including our Privacy Policy) at any time by notifying you through this website that we have done so. By continuing to use this website it shall be deemed that you agree to be bound by the amended terms and conditions as notified and posted on the website.

 

Continuous Service

Due to the inherent nature of websites we cannot guarantee uninterrupted or continuous availability of this website and you accept that the website may also be unavailable from time to time for maintenance or scheduled upgrades. Where able we shall give you advanced warning of the same. We shall accept no liability in relation to website downtime whether scheduled or otherwise.

 

Termination of Use

These terms and your access to our website may be terminated by us (at our sole discretion) at any time without notice or any requirement to give you a reason why. In the event of termination under this clause we shall have no liability to you whatsoever (including for any consequential or direct loss you may suffer).

 

Jurisdiction

This website (excluding any linked third party sites) is controlled by us from our principal business premises in Australia. It can be accessed from countries around the world to the extent permitted by the website. As each country has laws that may differ from Australia, by accessing this site, you agree that the laws and statutes of Australia shall apply to any dealings, actions or claims arising out of, or in relation to, this agreement, or your use of this website, irrespective of any conflict with any laws and statutes applicable to your country of domicile.

You further acknowledge and agree that the filing of a claim against us (if any) must be made in the State of Australia in which our principal business premises in Australia is domiciled, and that any legal proceedings will be conducted in English.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms:

Contact forms are hosted by 3rd party companies on behalf of Grasses of Life, this data will only be used to service your account and in communications (as per How we use your information above).

Contact Us
If you would like any further information, or have any queries, problems or complaints in relation to this Privacy Policy or our information handling practices in general, please contact us via email here or by phoning +61411740222

Who we are: CNH Trust t/a Grasses of Life, Scott Collins Naturopath